Refund Policy

Last updated: 12 November 2026

In short:

• You can try EbookMuse free before paying: draft up to three books and read them in full.
• All payments are final. We do not give refunds.
• You can cancel at any time. Cancelling stops future charges and you keep your plan until the end of the month you paid for.
• Nothing here removes rights the law gives you that cannot be waived.

1. Try it free first

You do not need to pay to find out whether EbookMuse suits you. On the free plan you can plan and write up to three books and read every chapter on the site, and you can plan a coloring book and see its first two pages drawn. Please use the free plan to judge the quality before you subscribe.

2. All payments are final

EbookMuse is a digital service that you can use the moment you pay, and each book, cover and illustration costs us money to generate. For that reason all payments are final and non-refundable. This applies to:

• your first subscription payment and every renewal, including when you forgot to cancel before the renewal date;
• the unused part of a billing month after you cancel;
• unused credits, which have no cash value;
• one-time credit purchases;
• payments on a subscription we ended because of a breach of our Terms of Service.

3. Cancelling

You can cancel your subscription at any time. You will not be charged again, and your paid plan stays active until the end of the month you have already paid for. After that you move to the free plan. Your books stay in your account, subject to our Privacy Policy.

4. Billing mistakes

If you were charged twice for the same period, or charged after a cancellation that we confirmed, that is an error and not a refund request. Write to hello@ebookmuse.com with the date and amount and we will correct it.

5. Your legal rights

Some laws give consumers rights that a policy cannot take away. Where such a law applies to you, this policy applies only as far as that law allows.

European Union and United Kingdom consumers. The law generally gives consumers 14 days to withdraw from an online purchase. EbookMuse starts supplying the service as soon as you pay. By subscribing you ask us to begin immediately and you acknowledge that, once the service has been fully supplied or digital content has been delivered with your agreement, the right to withdraw may be lost. Your rights when a digital service is faulty or not as described are not affected.

6. Payments and our payment provider

Payments are handled by our payment provider, which acts as the seller of record and may apply its own rules to payment disputes. If you dispute a charge with your bank instead of writing to us first, we may suspend the account while it is reviewed.

7. Changes and contact

We may update this policy. The version that applies to a payment is the one in force on the day of that payment. Questions: hello@ebookmuse.com.